Cloud computing: Efficiency and compliance

How do organizations monitor cloud applications to have critical insights and build a culture of compliance to gain trust?

The application of cloud computing is growing at a rapid rate because it allows organizations to expand business models and meet consumers' needs faster than ever. However, the increase of data and the management of cloud-based business systems is increasingly complex. As a result, many businesses and non-profit organizations and government agencies are looking for ways to monitor how users interact with cloud applications and customer data.

So, how exactly do organizations actively monitor cloud applications to have critical insights on security, usage, performance and compliance, as well as build a culture of compliance to gain trust from their businesses, users and customers?

Cloud monitoring provides detailed information that allows organizations to maximize investment in cloud applications to save time and money. Moreover, they can use this knowledge to secure and optimize their cloud environment. By checking the security, using/applying, implementing and complying systems, you can find the best methods.

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Security

Cloud applications improve the capacity of your organization, but they are potentially risky. Important data is always available for all employees to access. This also means that businesses need to tighten monitoring to reduce internal risks.

Enterprises need to control the output of information to prevent illegal acts. For example, out of 15% of workers who quit their jobs last year, half took confidential data from the company, and 52% did not consider the use of those materials to be criminal acts.

Tracking log activity is another way to detect potential risks. Businesses need to track illegal entry or log in from unusual locations or after regular work hours. Changing records and rights can also signal dangerous behavior. Monitoring the creations of new profiles and enhanced access privileges will help you minimize data abuse.

Compliance

When switching to cloud technology, enterprises must comply with current regulations and some new regulations. In addition to FINRA, HIPAA, PCI, FFIEC and FCA regulations, new regulations include the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and New York Cybersecurity Regulation (NYDFS).

These regulations will continue to show up more and more because citizens and regulators want to gain control of their data. Therefore, although organizations have found new and more effective ways to meet compliance in the cloud, there is still a misconception. You may think that only your application provider is responsible for the security and compliance with your data storage and processing, but this is a shared responsibility. By monitoring your cloud-based environment, you can ensure stronger security, avoid or disrupt business, and ensure trust among customers.

efficiency

Efficiency

Efficiency is the metrics and availability of information in your cloud application, providing detailed information about the end-user experience. For example, organizations may spend a lot of time and resources to detect, investigate and fix login errors, which wastes people's time and frustrates users.

Without an insight into the performance quality of your cloud applications, users can reduce efficiency whether in your organization or in the customer community. However, with deep understanding, you can take the initiative to maximize the productivity of the workforce to create trust between users and customers.

Application

The cloud environment is not cheap, so it is important to know whether employees are using the maximum of secured cloud applications. This is why you need to learn from your cloud applications.

By tracking user activity, organizations can identify good performers and use them as standards to improve usage and adoption. For example, 52% of good salespeople say they are power users who make the most of the company's CRM technology and other internal systems, compared to 31% of inefficient sellers.

By: Jimmy Saunders